Privacy policy
Effective date: September 27, 2026
My Pest Crew Corp. | 2708 W Lunt Ave #405, Chicago, IL 60645 | (773) 572-5661 | info@mypestcrew.com
1. Scope
This Privacy Policy explains how My Pest Crew handles information in connection with pest-control inquiries, services, scheduling, customer communications, payments, our website, and related business operations.
This Policy applies to customers, prospective customers, property contacts, website visitors, and others who communicate with My Pest Crew.
2. Information we collect
Customer, property, and booking information
We may collect names, phone numbers, email addresses, service and billing addresses, property or unit information, service concerns, scheduling details, preparation information, and other information needed to respond to an inquiry or perform and administer service.
Request a Quote form
Our Request a Quote form currently asks for name, phone number, email address, ZIP code, property type, service need, and property size. Preferred days, photo uploads, and free-text details are optional.
Quote-form submissions are stored within our website systems and used to respond to inquiries, arrange services when requested, and maintain business records. A quote request is an inquiry. Submitting the form does not create a service booking.
Service records and job photos
My Pest Crew creates service records that can include findings, work performed, recommendations, follow-up or maintenance notes, and job photos. Service photos may show treated areas, building shell conditions, structural gaps, equipment, or other property conditions relevant to the work.
If a service photo is used publicly, identifying details are removed or avoided. Taking a service photo does not give My Pest Crew unrestricted rights to publish a customer's identity, likeness, private information, or identifying property details.
Payment and transaction information
We maintain information needed to request, confirm, and record payment, including invoice status, transaction details, the payment method used, and accounting records.
When an outside payment provider collects card or bank information, that provider handles the payment information through its own system. My Pest Crew receives information needed to request, record, and reconcile the payment.
Saved payment information does not provide blanket permission to charge. My Pest Crew obtains permission before charging a saved payment method unless the customer has separately authorized the specific charge arrangement for that transaction.
3. How we use information
We may use information to:
- Respond to inquiries and prepare or discuss quotes.
- Schedule, confirm, change, and administer appointments.
- Perform pest-control service and document findings, treatment, follow-up, and maintenance.
- Prepare and send service reports, reminders, payment requests, invoices, safety instructions, and other service-related communications.
- Process and reconcile payments and maintain accounting records.
- Review service concerns, disputes, safety matters, and customer-service issues.
- Maintain business records and meet legal, tax, insurance, licensing, and other recordkeeping obligations.
- Improve internal operations, service quality, website performance, and communication workflows.
4. Website analytics and spam protection
My Pest Crew uses Google Analytics to understand website traffic and how visitors interact with the site. The analytics service may process website-usage information and browser or device information needed to provide measurement. My Pest Crew does not intentionally send quote-form names, email addresses, phone numbers, or the contents of inquiry fields to Google Analytics.
Google Analytics uses cookies or similar identifiers for website measurement. Learn more about how Google uses information from sites and apps. Visitors can use browser privacy controls to manage or delete cookies and use the Google Analytics opt-out browser add-on in supported browsers.
The Request a Quote form uses Google reCAPTCHA to help prevent automated abuse and spam. reCAPTCHA may process browser or device information needed to provide that security function.
5. Communications and AI assistance
My Pest Crew communicates by phone, text message, email, website forms, and other channels used for the customer relationship.
AI-assisted tools may help process business communications and records. They may help organize messages, identify follow-up, prepare internal summaries, and assist with drafting responses.
Telephone calls are not currently recorded. AI assistance with other business communications does not mean telephone audio is being recorded.
6. Service providers and business systems
My Pest Crew uses outside providers and business systems for scheduling, customer management, communications, payment processing, accounting, website hosting and inquiry storage, document and file storage, analytics, spam prevention, and other business functions.
These providers may process information as needed to perform services for My Pest Crew. The information involved depends on the function being provided and the information needed for that function.
7. When information may be shared
We do not sell your personal information.
My Pest Crew may provide information to service providers when reasonably necessary for scheduling, communications, accounting, payment processing, file storage, website operation, analytics, spam prevention, or other business functions.
Information may also be disclosed when reasonably necessary to comply with law, respond to lawful legal process, protect the safety or rights of customers, employees, or others, investigate misuse or fraud, or establish or defend legal claims.
8. Service communications
My Pest Crew sends service-related communications such as confirmations, arrival information, preparation instructions, service reports, payment requests, follow-up communication, safety instructions, and account messages.
You may contact us to update your communication preferences or ask us to stop using a particular channel. We respect applicable opt-out requests and communication requirements. Stopping messages does not itself cancel an appointment or service agreement; please contact us separately to arrange a cancellation under the Terms & Conditions. When communication is needed to administer an active booking, we will use another permitted method where available.
9. Retention
My Pest Crew does not use one fixed deletion schedule for every category of information.
Information may be retained as reasonably needed for service history, follow-up or maintenance, accounting, payment records, disputes, legal or regulatory obligations, insurance, business operations, and historical records. Historical information may remain in current systems, archived records, exports, backups, or migrated business records, and different systems may retain information for different periods.
A deletion request may be limited by legal, accounting, safety, dispute, or other legitimate recordkeeping needs.
10. Security
My Pest Crew uses reasonable measures appropriate to the information and business systems used to operate the company. No electronic transmission, storage system, or outside provider can be guaranteed completely secure.
11. Your choices and privacy requests
You may contact My Pest Crew at info@mypestcrew.com or (773) 572-5661 to ask about information associated with your customer record, request a correction, ask us to review a deletion request, or raise a privacy concern.
We may need to verify the request and may retain information when required or permitted for accounting, legal, safety, dispute, or other legitimate recordkeeping purposes.
12. Children
Our pest-control services and service-request forms are intended for adults arranging service for properties. If a parent or guardian believes a child provided personal information to My Pest Crew, please contact us so the situation can be reviewed.
13. Changes to this Policy
My Pest Crew may update this Privacy Policy when business practices, systems, or legal requirements change. Each published version will identify its effective date.
14. Contact
My Pest Crew Corp.
2708 W Lunt Ave #405, Chicago, IL 60645
Phone: (773) 572-5661
Email: info@mypestcrew.com